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Ticket Types

Ticket types can be configured in the admin interface, in the types collection.

There are two default ticket types: Alert and Incident, but you can add more types to fit your organization's needs.

Ticket type configuration

Fields​

  • singular: The singular name of the ticket type.
  • plural: The plural name of the ticket type.
  • icon: The icon of the ticket type. You can use Lucide icons, but need to convert the icon name to camelCase, e.g. flask-conical becomes FlaskConical
  • schema: The schema of the ticket type. The schema is used to generate the details form for the ticket type. You need use the JSON Schema format to define the schema, but currently only string properties are supported.