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Ticket Types

Ticket types can be configured in the admin interface, in the types collection.

There are two default ticket types: Alert and Incident, but you can add more types to fit your organization's needs.

Ticket type configuration

Fields​

singular and plural Fields​

The singular and plural fields are used to define the name of the ticket type.

icon Field​

The icon field is used to define the icon of the ticket type. You can use Lucide icons, but need to convert the icon name to camelCase, e.g. flask-conical becomes FlaskConical

schema Field​

The schema field is used to define the custom fields for details of the ticket type. It uses a subset of the JSON Schema format to define the schema, currently enum, boolean, string, and integer properties are supported without any additional constraints.

The following example shows a schema with the four different property types:

{
  "type": "object",
  "properties": {
    "severity": {
      "type": "string",
      "enum": [
        "Low",
        "Medium",
        "High"
      ]
    },
    "false_positive": {
      "type": "boolean",
      "title": "False Positive"
    },
    "source": {
      "type": "string",
      "title": "Source"
    },
    "affected_user_count": {
      "type": "integer",
      "title": "Affected User Count"
    }
  }
}